What Should I Do If My NSPanel Pro Doesn't Receive Firmware Updates?

Applicable Models

This article applies to the following NSPanel Pro models:

• NSPanel86PB
• NSPanel86PW
• NSPanel120PW

Question

What should I do if my NSPanel Pro does not receive firmware updates?

Answer

If your NSPanel Pro is not receiving firmware updates, you can try using the following tool below to check whether an update can be made available for your device.

This method can be used in either of the following situations:

• You have enabled Developer Mode, and your NSPanel Pro is not receiving firmware updates.
• You have not enabled Developer Mode, but your NSPanel Pro is still not receiving firmware updates.

Try the Firmware Update Tool

1. Open the following tool:
   https://panel.sonoff.tech/nspanel-pro/beta-test/#/login
2. Follow the instructions provided by the tool.
3. After completing the steps, check your NSPanel Pro again to see whether a firmware update becomes available.

For detailed instructions on how to use the tool, please refer to:

https://forum.ewelink.cc/t/nspanel-pro-v4-x-x-beta-test-application-tool-now-open/206399

If you still cannot receive a firmware update after trying this method, feel free to reach out to us at support@ewelink.zendesk.com.