Help with Specific Devices
Help with App Issues
- How Does LAN Control Work?
- How to Change the Wi-Fi Network for Your Device?
- How to Check Whether Your Phone Is Connected to 2.4 GHz or 5 GHz Wi-Fi？
- How to Enable or Separate the 2.4 GHz Wi-Fi Network on Your Router？
- How to Set the Power-on State of Your Device
- How to Share a Device with Another eWeLink Account
Help With Account Issues
- How Can I Change the Administrator Account?
- How to Delete Your eWeLink Account?
- What Should I Do If I Don't Receive the Verification Code?
- What Should I Do If I Can't Log In to My eWeLink Account?
- How to Reset Your eWeLink Account Password?
- How to Change the Email Address or Phone Number Linked to Your eWeLink Account
Help with Subscriptions and Billing
- How Can I Get an Invoice for My eWeLink Subscription?
- What Are the Sharing Limits for Free, Advanced Plan, and Prime Plan Users?
- Why Can't I Upgrade from the Advanced Plan to the Prime Plan?
- How to Cancel Your eWeLink Subscription?
- How to Request a Refund for a Camera Plan?
- How to Request a Refund for an eWeLink Advanced Plan or Prime Plan?