Preset timers don't work

Please check which situation best describes your problem.

1. After timers are set, the device has power and is connected to network normally, while timers don't work. This device may have a hardware issue, please contact the seller for help.

2.The device has power but not connected to network, timers can work. Device status won't change until the device is connected to network again.

3. Power goes out before the network disconnects. Timers won't work unless power and network restore before timers take effect. Device status won't change until network recovers.

4. Network disconnects before the power goes out. Timers won't work unless power and network restore before timers take effect. Device status won't change until network recovers.

If none of the situations above is close, please submit a feedback and we will reach out as soon as possible.