How to Request a Refund for an eWeLink Advanced Plan or Prime Plan?

Answer

The refund process depends on where you purchased your subscription.

If You Subscribed Through Google Play

For Android users, you can submit a refund request through Google Play:

1. Open the Google Play Store.
2. Tap your profile icon in the upper-right corner.
3. Go to Payments & subscriptions.
4. Tap Budget & history.
5. Find the relevant order.
6. Tap Report a problem and follow the on-screen instructions to submit a refund request.

Refund requests for purchases made through Google Play are handled according to Google Play's refund policies.

If You Subscribed Through the App Store

For iOS users, you can request a refund through Apple:

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID.
3. Select Media & Purchases.
4. Tap View Account.
5. Go to Purchase History.
6. Tap Report a Problem.
7. Select Request a Refund and follow the on-screen instructions.

Refund requests for purchases made through the App Store are handled according to Apple's refund policies.

If You Subscribed Through the eWeLink VIP Website

If you purchased your subscription through the eWeLink VIP website, please contact us and provide:

• Your eWeLink account
• A screenshot of the payment
• Your reason for requesting a refund, if possible

Our team will review the information and assist you with your refund request.

If you have any other questions, feel free to reach out to us at plans@ewelink.cc. To help us assist you more efficiently, please include as much detail as possible about the issue, along with any relevant screenshots.