Why Can't I Upgrade from the Advanced Plan to the Prime Plan?

Question

Why am I unable to upgrade from the Advanced Plan to the Prime Plan?

Answer

To upgrade successfully, you need to use the same payment channel that you originally used to purchase your Advanced Plan.

For example, if you purchased the Advanced Plan through Google Play, you will need to upgrade to the Prime Plan through Google Play as well.

If you try to upgrade through a different payment channel, such as the Apple App Store or the eWeLink VIP website, the upgrade will fail.

Please check where your current Advanced Plan was originally purchased and use the same payment channel to complete the upgrade.

If you have any other questions, feel free to reach out to us at plans@ewelink.cc. Please include your eWeLink account and as much detail as possible about the issue so we can assist you further.