If you fail to register or sign up, please walk through the guide below.
- Check if your verification code is entered correctly. Make sure your verification code is entered within 30 minutes, otherwise it may expire. If the code expires, please re-send the code.
- Check if your phone network is stable. Make sure you have connected to a normal network.
- Check if you have forgotten to click “Register”.
- Check if you are using auto-fill feature of your cellphone. If so, please manually enter email instead, because auto-fill will add empty space to the end of your email.
- Check if you are using the input method of your own language. If so, please switch to English input method and try again.
When all these methods fail, please submit a feedback in eWeLink app and tell us the email address you want to use for registration.
We will try to find out the cause and provide a solution for you.