FAQ

Help with Third Party Platforms

• Unable to link eWeLink account to Google Home
• 401 error when linking Google Home
• How do you link eWeLink account in IFTTT app?
• How do you link eWeLink account in Amazon Alexa app?
• How do you link your eWeLink account in Google Home app?

Account Accessibility

• Forget password
• Unable to Log In/Sign in
• Unable to sign up / register
• Unable to receive verification code

Help with eWeLink app

• How to share a device with another account in eWeLink app
• Device offline
• Can not receive push notification
• Pairing failed
• We are not sure which account is device owner
• Preset timers don't work

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