FAQ

Help with Third Party Platforms

• Why can't I control my curtain/roller shutter in the Google home app?
• 401 error when linking Google Home
• How do you link eWeLink account in IFTTT app?
• How do you link eWeLink account in Amazon Alexa app?
• eWeLink works with Google home

Account Accessibility

• What to do if you cannot log in eWeLink accounts
• How to reset your password for your eWeLink account in case you forgot it.
• Unable to Log In/Sign in
• Unable to sign up / register
• Unable to receive verification code

Help with eWeLink app

• How does a WiFi device access to the eWeLink server?
• TH10/16 not found when creating a scene
• How to upgrade firmware of a device
• The scenes in eWeLink app don't work
• Unable to receive push notifications of a shared device from eWeLink app
• Why can't TH devices be added to scene?

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