Why Do I Keep Getting Logged Out?

Question

Why does my account frequently log out and require me to sign in again?

Answer

This may happen if the same account is being used on multiple phones or tablets at the same time, such as on an iPhone and an iPad.

For security reasons, one account can only be signed in on one mobile device at a time. We do not recommend using the same account on different phones or tablets.

If you want to control your devices from multiple phones or tablets, use Home Sharing or Device Sharing to share access with different accounts.

If you have any other questions, feel free to reach out to us at support@ewelink.zendesk.com. To help us assist you more efficiently, please include as much detail as possible about the issue, along with any relevant screenshots.