What Should I Do If I Don't Receive the Verification Code?

Question

What should I do if I don't receive the verification code for my eWeLink account?

Answer

If you do not receive the verification code, please try the following:

1. Check your spam or junk folder.
   The verification email may have been mistakenly filtered as spam.
2. Add our email addresses to your allowlist.
   To help ensure that verification emails are delivered successfully, add the following addresses to your email allowlist:

• sysadmin@coolkit.cn
• postmaster@mg.coolkit.cc

3. Switch your network and try again.
   Try changing between Wi-Fi and mobile data, then request a new verification code.

If you still do not receive the verification code, please contact us at support@ewelink.zendesk.com and provide:

• Your email address or eWeLink account
• The exact date and time when you most recently requested the verification code

Our support team will use this information to investigate the issue further.