What Should I Do If I Can't Log In to My eWeLink Account?

Question

What should I do if I can't log in to my eWeLink account?

Answer

If you are unable to log in to your eWeLink account, please check the following:

1. Check Your Region/Country

Make sure you have selected the Region/Country where your eWeLink account was originally registered.

Selecting the wrong Region/Country may prevent you from logging in even if your account and password are correct.

2. Check Your Account and Password

Make sure you have entered the correct email address or phone number associated with your eWeLink account and that your password is correct.

If you have forgotten your password, tap Reset now on the login page and follow the on-screen instructions to reset it.

If you still cannot log in after checking the above, feel free to reach out to us at support@ewelink.zendesk.com. To help us assist you more efficiently, please include as much detail as possible about the issue, along with a screenshot of any error message you receive.