How Can I Change the Administrator Account?

Question

How can I change the account that manages my eWeLink devices?

Answer

If you want to use a different email address to manage your existing devices, you can change the email address linked to your current eWeLink account.

Follow these steps:

1. Open the eWeLink app and go to Profile.
2. Tap the Settings icon in the upper-right corner.
3. Select eWeLink Account.
4. Tap your current email address.
5. Enter the password for your current account.
6. Follow the on-screen instructions and enter a new email address that has not been registered with eWeLink before.

Important: Once the email address is successfully changed, the original eWeLink account will be deleted. The devices and subscription benefits associated with the original account will be transferred to the new account.

Please also note that if you cannot access the original email account, you will not be able to complete the email change.

If You Want to Create a New Account Instead

If your current account only has a few devices, you can also:

1. Delete the devices from your current account.
2. Create a new eWeLink account.
3. Pair the devices again using the new account.

The new account will then be used to manage these devices.

If you have any other questions, feel free to reach out to us at support@ewelink.zendesk.com. To help us assist you more efficiently, please include as much detail as possible about the issue, along with any relevant screenshots.