Can I Sign In to the Same eWeLink Account on Multiple Devices at the Same Time?

Question

Can I use the same eWeLink account on multiple phones or other devices at the same time?

Answer

No. For account security reasons, eWeLink does not support signing in to the same account on multiple devices at the same time.

If you need to access the same Home or devices from multiple phones, or if another person needs access, please use a separate eWeLink account on each phone and share access using one of the following features:

• Home Sharing: Share an entire Home with another eWeLink account, allowing that account to access the devices and supported features within the Home.
• Device Sharing: Share individual devices with another eWeLink account if you do not need to share the entire Home.

This allows multiple users or phones to access the same smart devices without signing in to the same eWeLink account simultaneously.

If you have any other questions, feel free to reach out to us at support@ewelink.zendesk.com. To help us assist you more efficiently, please include as much detail as possible about the issue, along with any relevant screenshots.