What Should I Do If the App Keeps Showing “Connecting”?

Question

What should I do if the eWeLink app keeps showing “Connecting” and I cannot control my devices?

Answer

If the eWeLink app keeps showing “Connecting,” first make sure your phone has a stable internet connection.

If your network is working normally, the issue may be related to your account login status. When the same eWeLink account is signed in on another device, the login session on your current phone may become invalid.

Please try the following steps:

1. Go to the device list on the Home page and pull down to refresh.
2. Check whether the app automatically returns to the login page or displays a message indicating that your login session has expired or is no longer valid.
3. If you see such a message, sign in to your eWeLink account again.
4. After signing in successfully, check whether your devices can be controlled normally.

If you have other questions, feel free to reach out to us at support@ewelink.zendesk.com. To help us assist you more efficiently, please include as much detail as possible about the issue, along with any relevant screenshots.