How to Change the Wi-Fi Network for Your Device?

Question

How can I connect my device to a different Wi-Fi network or update the Wi-Fi password?

Answer

The steps depend on whether your device is currently online and whether it supports Wi-Fi Settings in the eWeLink app.

If the Device Is Online and Wi-Fi Settings Is Available

If your device is still online, open the Device Settings page and check whether there is a Wi-Fi Settings option.

If this option is available, you can use it to switch the device to a different Wi-Fi network.

Please note that Wi-Fi Settings does not support directly changing the password of the Wi-Fi network currently connected to the device.

If you want to change the password of your current Wi-Fi network, you can use the following method:

1. Use Wi-Fi Settings to temporarily switch the device to another available Wi-Fi network.
2. Change the password of your original Wi-Fi network.
3. After the password has been changed, use Wi-Fi Settings again to switch the device back to the original Wi-Fi network and enter the new password.

If Wi-Fi Settings Is Not Available

If there is no Wi-Fi Settings option in the device settings, the device does not support changing its Wi-Fi network directly in the app.

In this case, if you change the Wi-Fi network or password, you will need to delete the device from the eWeLink app and add it again using the new Wi-Fi information.

If the Device Is Already Offline

If the device is already offline because the Wi-Fi network or password has changed, its Wi-Fi information cannot be updated directly.

Please delete the device from the eWeLink app and add it again using the current Wi-Fi network and password.

If you have any other questions, feel free to reach out to us at support@ewelink.zendesk.com. To help us assist you more efficiently, please include as much detail as possible about the issue, along with any relevant screenshots.