Help with App Issues
- How Does LAN Control Work?
- How to Change the Wi-Fi Network for Your Device?
- How to Check Whether Your Phone Is Connected to 2.4 GHz or 5 GHz Wi-Fi？
- How to Enable or Separate the 2.4 GHz Wi-Fi Network on Your Router？
- How to Set the Power-on State of Your Device
- How to Share a Device with Another eWeLink Account
- How to Update Your Device Firmware?
- I Paid for the Camera Plan, but the App Does Not Record Events
- What Are 2.4 GHz and 5 GHz Wi-Fi?
- What Should I Do If a Firmware Update Fails?
- What Should I Do If My Device Is Not Responding?
- What Should I Do If My Device Is Offline?
- What Should I Do If the App Keeps Showing “Connecting”?
- Why Am I Not Receiving Notifications?
- Why Are Power-on State, Timers, and Inching Settings Missing?
- Why Can't I Save a Timer?
- Why Did Device Pairing Fail?
- Why Do I Need to Add a Zigbee Gateway Before Adding a Zigbee Device?
- Why Do I See “2 Viewers Max” When Viewing My Camera?
- Why Does My Device Turn On or Off Automatically?
- Why Doesn't a Shared Account Receive Device Notifications?
- Why Doesn't a Shared Device Appear When Creating a Scene?
- Why Doesn't My Timer Run at the Correct Time?
- Why Isn't My Scene Running?