I Paid for the Camera Plan, but the App Does Not Record Events

Question

I subscribed to the Camera Plan, but no event recordings are being generated. What should I do?

Answer

If your camera is not recording events, please first check whether Motion Detection is enabled.

Follow these steps:

1. Open the camera in the eWeLink app.
2. Go to Device Settings.
3. Check whether Motion Detection is enabled.

If Motion Detection is already enabled but event recordings are still not being generated, try changing the detection sensitivity to High Sensitivity, then check whether new motion events can be detected and recorded.

If the issue persists, feel free to reach out to us at support@ewelink.zendesk.com. To help us assist you more efficiently, please include as much detail as possible about the issue, along with any relevant screenshots.