Why Does My Device Turn On or Off Automatically?

Question

Why does my device turn on or off by itself?

Answer

If your device turns on or off by itself, first check whether the device has been shared with other users. If the device is shared, another shared user may be able to turn it on or off remotely. If the operation was performed by another shared user, no further action is required.

Next, check whether you have configured any settings that may automatically control the device, such as:

• Timers
• Scenes

• Power-on State Setting

   

If you have not configured any related automation settings and the device still turns on or off unexpectedly, record the exact date and time when this happens. Then collect the relevant device logs:

1. Open the Device Settings page.
2. Open Logs.
3. Take a screenshot of the relevant log records.
4. Mark the unexpected on/off records in the screenshot.

Please send the date and time of the unexpected operation, along with the marked screenshot of the device logs, to support@ewelink.zendesk.com. Our support team will review the information and further investigate the cause of the unexpected device behavior.