Why Am I Not Receiving Notifications?

Question

Why am I not receiving notifications from the eWeLink app?

Answer

If you are not receiving notifications, first check whether notifications are enabled in the eWeLink app.

You can check the notification settings by following these steps:

1. Open the eWeLink app.
2. Go to Message.
3. Tap Settings.
4. Tap Notification Preferences.
5. Make sure Notification is enabled.

After enabling notifications, check whether you can receive them normally.

If you still do not receive notifications, feel free to reach out to us at support@ewelink.zendesk.com. To help us assist you more efficiently, please include as much detail as possible about the issue, along with any relevant screenshots.