Why Doesn't a Shared Account Receive Device Notifications? – eWeLink Help Center

Question

Why doesn't a shared account receive device notifications?

Answer

Whether a shared account can receive device notifications depends on how the device is shared and how the device is controlled.

The notification behavior is different for Home Sharing and Device Sharing.

If the Device Is Shared Through Home Sharing

For example:

Account A is the device owner.
Account B is a member added through Home Sharing.
Device notifications are enabled in Account A.

The notification behavior is as follows:

How the device is controlled	Account A	Account B
Account A controls the device remotely	No notification	No notification
Account B controls the device remotely	Receives notification	No notification
Device is operated using its physical button	Receives notification	Receives notification
Account A controls the device while connected to the same Wi-Fi as the device	Receives notification	Receives notification
Account B controls the device while connected to the same Wi-Fi as the device	Receives notification	Receives notification

For local Wi-Fi control, the device must support and have LAN Control enabled.

Notifications Triggered by Scenes

If Send notification is configured as an action in a Scene, the notification is sent only to the account that owns the Home when the Scene is executed.

Accounts added through Home Sharing will not receive this Scene notification.

If the Device Is Shared Through Device Sharing

If Account A shares an individual device with Account B using Device Sharing, Account B will not receive device notifications for the shared device.

If you have any other questions, feel free to reach out to us at support@ewelink.zendesk.com. To help us assist you more efficiently, please include as much detail as possible about the issue, along with any relevant screenshots.