Why Do I See “2 Viewers Max” When Viewing My Camera?

Question

Why do I see the “2 Viewers Max” message when I try to view my camera?

Answer

A camera currently supports up to two simultaneous viewers.

If you see the “2 Viewers Max” message, it means that both available viewing slots are already in use.

Please check whether the camera is currently being viewed on another phone or device. Also, keep in mind that a device linked to the camera also uses one of the two available viewing slots.

For example, if the camera is linked to another device, one viewing slot is already occupied. If someone is also viewing the camera at the same time, both slots will be in use, and another viewer will not be able to open the camera.

Once one of the viewing slots becomes available, try opening the camera again.

If the issue persists, feel free to reach out to us at support@ewelink.zendesk.com. Please include details about the issue and any relevant screenshots.